The Need: To communicate a new process to your team and place reference material at their fingertips.
Process training can be challenging to build even under perfect circumstances. Consider that there is a new process that your learner must follow. It’s not a process they’ll go through every day. To resolve this, they need to understand why the process is in place. Then have reference material to use when they need to move through the process.
We have great examples of implementing and communicating process changes like this with success. Let’s dig in.
eLearning Solution
The Client: Our first case study is with an international Fortune 500 company with around a quarter of a million employees. Sounds like a fun holiday party, no?
Training Need: They needed help training a thousand hiring managers on a brand new complex interview and selection process.
The Challenges:
Lots of elements of this project combined to make it a unique puzzle:
- New process.
- Change management needed.
- Technically complex.
- Geographical spread out audience.
Our Solution:
This is how we got the puzzle pieces to fit:
- Designed a video-based eLearning
- Reach geographically dispersed hiring managers.
- Speak directly to the hiring managers to illustrate the value of this process change.
- Provide in-depth demonstrations of the technology.
- Allow for practice of what they learned.
Blended Solution
The Client: Our second case study is with one of the largest family-owned businesses in the US.
Training Need: They needed help creating training and communications for the rollout of a new vendor management system and program for managing their contractor staff.
The Challenges:
Similar to the first client, this was a big change for the company and employees.
- New process and shift from not having a process, to having clear and well-documented guidelines, policies, and procedures.
- New technology.
- Large and varied audience.
Our Solution:
Here’s how we stepped in:
- We implemented a blended solution that:
- Included a series of in-person sessions for those on-site.
- Included an eLearning that held the same material for those who were unavailable to attend.
- Allowed concerned parties to ask questions and get answers and support in real time.
