lesleyciverson@gmail.com
February 16, 2021
How an International Beauty Company Started an Empathy Movement
Giving Customer Service a Soul Empathy: something we all crave, especially in customer service experiences. It can be a hard thing to define, and even…
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lesleyciverson@gmail.com
January 17, 2020
Making it Memorable
If you can't remember what you ate for breakfast, how will you remember what you learned in training last week? Have you ever paid really…
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lesleyciverson@gmail.com
January 17, 2020
Retention Takes Repetition
Seventh Time’s the Charm When you think of repetition, what comes to mind? Repetition doesn’t have to mean boring, rote memorization. In fact, it should…
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lesleyciverson@gmail.com
October 17, 2019
One Size Doesn’t Fit All: Why Customized Training Gets Better Results
In a sea of training developers and learning design experts, it’s easy to get overwhelmed. Sometimes the most appealing, hassle-free route is the off-the-shelf option,…
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