Is your software amazing but your client is only scratching the surface of its full power?
The Problem
Our client analyzed how the end user was engaging in their software and realized that their customers were not tapping into its full capabilities. This was disappointing considering how awesome their software really is. They needed to find a way to help customers utilize the full power of their software to increase customer productivity and satisfaction.
So, we went to work.
Our Approach
We knew we needed to design a training solution that didn’t just tell their customers how to run a report, but when they should run the report and why. The key is to build critical thinking into training. We put webinars to shame and instead took users from just scratching the surface, to superusers! The system training we built was way more than “click this” and “push that.” It simulated real life situations to build cognitive connections and help the user understand the meaning behind the reports they were currently running, and the reports they hadn’t yet explored. Now this company is creating users that are in love with the software and are influencing others to use it as well!
We can build you a system training that is way more than “click this” and “push that”. We will work with you to create modules that help build cognitive connections and help your users understand the meaning behind your tools and systems. By investing in system training you directly impact the satisfaction and loyalty of your consumer. Your software is awesome, let’s give it the credit it deserves!
Let’s train your employees like people, not monkeys.
